All our Editions are made in France in small quantities. Each creation is the result of a dialogue between our studio and passionate craftsmen. From Auvergne to Pas-de-Calais via Drôme and Île-de-France, our Editions are crafted with unique know-how.
This artisanal production requires a longer creation time which is a guarantee of quality and responsibility.
Shipping times is depending on the maker and the piece in question. The artisanal production of our Editions requires a longer time than the industrial standard. A singularity and a new way of consuming that requires a little patience :)
If you want to acquire several pieces with different shipping times, your purchases will be sent separately to wait as little as possible.
The transmission of information is secured by the protocols in force on the Internet. Payment by credit card is made via the secure Stripe platform. Payment card information is not transmitted to Goodmoods.
We hope you enjoy your order! However, please be aware that you have fourteen (14) clear days after receipt of your order to return your purchases to us for a refund if they are not suitable. To do this, send a message to firstname.lastname@example.org specifying your order number and we will send you a message specifying the return procedure. Items must be returned to us in their original packaging and condition, along with the delivery slip initially received with your package. You are responsible for the return costs and you are free to choose the shipping method. Of course, in the event of an error attributable to Goodmoods (order preparation error), we will bear the cost of returning the item.
Once the return package is received, we will refund you as soon as possible. You will receive an email to notify you when the refund has been made.
We do not exchange products. For a new color, we invite you to order again.
If your order was made within 6 hours, you can send a message to email@example.com specifying your order number and your username.
Our Editions are made in very small quantities. However, some variations of parts may be restocked. Please do not hesitate to write to us at firstname.lastname@example.org if you are interested in an out of print model and we will let you know if that version will be available for sale again.
Delivery in France is via Colissimo Chronopost and carrier for furniture. The delivery terms and costs are indicated for each part in the product page.
At the moment, we deliver our decorative items throughout Europe and furniture to mainland France only. But we're doing everything we can to deliver to worldwide soon!
You will receive the tracking number of your order by email. If you have any questions regarding your delivery, send us a message on email@example.com.
We pay full attention to the good quality of the products and their shipping. If, however, you receive a damaged product (we apologize in advance!), You have 24 hours to report it to us after receipt. Contact us without further delay on firstname.lastname@example.org . Do not forget to attach photos of your package and item to your message. This will help us provide you with the best solution. Any problem, a solution!